CARY – Epic Games’ Fortnite tournaments have generated worldwide headlines with promises of big payouts to winners. Unfortunately for some players, payments have been slow in coming, and they have been lighting up the web with complaints. Epic says it is trying to address the issue.

“Hey folks,

“We’ve seen continued questions regarding the current process for Competitive payments. We recognize that we failed at making the current process as easy to navigate and understand as it should be,” the Fortnite team wrote in a blog post on Tuesday.

“We’re going to fix this and would like to update you on future improvements we’re making to the overall process. For those players who are still experiencing issues, we’re working to be more proactive in collecting any incomplete or incorrect information that we need to process payments.”

The admission of problems comes even as praise of the globally popular game and its move into bigger tournament also draws praise.

“Fortnite’s second celebrity tournament was a spectacular preview of next month’s World Cup,” declares The Verge.