DURHAM – Avaya, a provider of cloud communications and workforce collaboration solutions, is acquiring an Austin, Texas-based firm that focuses on contact center software.
CTIntegrations will become part of Avaya (NYSE: AVYA) after being a partner with the firm for several years.
The news came as Avaya reported its latest quarterly financial report showing 2% growth year-over-year revenue to $732 million. Driving growth was Avaya clodu service reveunes which climbed 23% to $425 million.
Avaya moved its corporate headquarters to Durham in 2020.
Financial terms of the acquisition were not disclosed.
Noted David Austin, group vice president for Corporate Development at Avaya. “The tremendous talent they bring along with their deep domain expertise [Contact Center as a Service ] in Avaya’s contact center platform will immediately add value to our innovation engine and super-charge our Avaya OneCloud CCaaS solution. This acquisition also plays a key role in supporting our overall Avaya OneCloud platform beyond CCaaS, so customers can take full advantage of our composable cloud platform with additional building blocks for solutions optimized to address their specific needs.”
